The CHI Group is a family-owned company and a leading provider of logistics services in the air freight sector. It offers the entire product portfolio for air freight handling at its headquarters in Frankfurt am Main and at locations in Munich, Nuremberg, Hamburg, and Amsterdam. Whether it's transport damage or carrier liability – you always maintain an overview. You think ahead, act reliably, and have a good instinct for solutions. To strengthen our team in the claims department, we are now seeking a full-time, permanent Claims Management Clerk (m/f/d).

Your tasks:

Review of incoming complaints and independent processing Clarification and determination of causes of damage and maintenance of damage files Review of liability issues and preparation of settlement decisions Fluent correspondence and (where necessary de-escalating) communication with internal and external customers, insurance companies and lawyers Legally compliant documentation and use of available processing programs

Your profile:

Completed commercial training, e.g., as a freight forwarding clerk (m/f/d), insurance and finance clerk (m/f/d), legal assistant (m/f/d) or comparable qualification Knowledge of transport law (national and international) Very good German language skills for confident written and oral communication as well as good English skills Independent, goal-oriented, solution-oriented and service-oriented approach Confident and experienced use of IT technologies (MS Office, web-based claims processing software) Strong teamwork skills and enjoyment of dealing with people