FCS Frankfurt Cargo Services is the largest independent air freight handler at Frankfurt Airport. More than 700 employees handle over 750,000 tons of cargo annually for over 50 international airlines. As a subsidiary of WFS Worldwide Flight Services and part of the SATS Group, FCS is one of the largest air cargo handling groups worldwide. Fraport AG, owner and operator of Frankfurt Airport, one of Europe's largest airports and air freight hubs, also holds a stake. As the pulse of the global economy, the logistics industry benefits significantly from increasing globalization. For over 50 years, FCS Frankfurt Cargo Services GmbH has been a leading name in air freight handling at Frankfurt Airport. We justify our customers' trust every day through reliability, speed, security, and quality. Our highly trained employees are the driving force behind our success. To strengthen our team, we are looking for an Operational Key Account Manager (m/f/d) to start as soon as possible on a full-time basis. Your tasks: Support and management of the operational requirements of defined key accounts in close cooperation with internal departments. SPOC function for customers in operational questions, escalations and acute service disruptions with a focus on sustainable and professional solutions. Ensuring that customer-specific service level agreements are adhered to and implemented through customer understanding and analysis. Implementation and monitoring of KPIs, maintenance and development of customer relationships, and ensuring service quality. Close collaboration with relevant FCS departments, quality assurance, and customs for smooth processes. Organization and management of customer and operational meetings, as well as coordination of the planning and preparation of customer audits in accordance with the Way of Working Service Delivery to ensure transparent communication. Monitoring, evaluation, and presentation of operational topics and key performance indicators, as well as reports for internal and external stakeholders. Identification and implementation of operational improvements. Preparation and coordination of customer audits according to WoW SD. Your profile: Completed vocational training in the logistics/air freight sector with at least 3 years of experience in the service and logistics industry, ideally in customer service or operational account management or ground handling. Knowledge of operational processes, airline/cargo systems, SOP/manual management, ideally in an international context. Proficient use of reporting tools (KPI/SLA tracking), documentation systems (e.g., QMS, CRM), IT systems (e.g., SAP). CHAMP, CargoSoft, Cargospot) and MS Office (especially Excel, Outlook, PowerPoint) Change & Risk Management: Experience with audits, CAPA, risk assessment and optimization processes Communication and conflict resolution skills, solution-oriented thinking, professional complaint management Languages spoken and written: German fluent (C1), English good knowledge (B2) We offer you Performance-based compensation (including vacation and Christmas bonuses) with comprehensive social benefits Flexible working hours and home office option Individual onboarding and targeted development EGYM WellPass (access to over 8,000 sports and wellness facilities) Discounted meals in our on-site company canteen Discounted fuel Free parking or a job ticket And much more Your contact person If you have any questions, you can reach our recruiter Baha Battal at Tel.: 015155631814.