Your tasks: Review of incoming complaints Maintaining damage files Settlement of transport and property damage in accordance with national and international transport law Confident and de-escalating customer communication by telephone and email as well as adequate communication with insurers and lawyers Processing of the processes in coordination with the operative department General office activities Your profile: Commercial training or several years of professional experience in the office area (advantageous in the logistics industry) Independent and self-reliant way of working High quality awareness Confident in the use of MS Office and merchandise management systems (database) Ability to work in a team and a strong organizational talent Good written and spoken German skills Advanced written and spoken English skills Enjoy dealing with people